Frequently Asked Questions

Is Zeux free to download?
Zeux is 100% free to download and use.

When can I download it? 
Zeux is available from the Apple App Store and the Google Play Store.

How do I receive an invitation code?
To receive your invitation code, sign up for an invitation code on our website. (If you haven’t received an email, please check spam folder)

Is it safe and secure?
We implement the highest standards in security. Our solution is fully hosted and integrated with Microsoft Security Center which leverages all of Microsoft’s security systems, experience, expertise and data to monitor and protect our platform in real time.

Are you FCA regulated? 
Zeux Ltd is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 813029.

Can I use Zeux to pay in a store?
You can. With Zeux, you can make purchases that accept Apple Pay and Samsung Pay at Launch. Google Pay will be available later.

How long do I need to wait to receive my physical card? 
You don’t need to. Because with Zeux you’ll receive an instant virtual card which you can start using immediately.

Can I use my card online?
The Zeux card can also be used to pay for goods online. You can view your Zeux card details in the app which is protected by your PIN for added security

Can I pay my friends and family?
You can pay your friends and family with just their mobile number and a few taps. You no longer need to ask for bank account numbers or find the nearest ATM.

Can I request payment from a friend?
With just a few clicks you can request your friend to pay you money they owe you. They will receive a notification and can pay it instantly.

How do I top-up my account?
Adding money to your Zeux account is simple. You can either Top Up using a debit card or bank transfer to your Zeux account. Your Zeux account details are shown on your Top Up screen.

Can I withdraw cash or transfer money to other bank accounts?
You can transfer your money to other bank accounts and other Zeux customers for free.

Can I withdraw money from an ATM?
Currently, you are unable to use Zeux to take money out from an ATM.

How can Zeux help me manage my money?
Zeux can help you to track your spending and enable you to view different savings and investment products available on the market. With a few taps, the account opening will be handled all within the app and it will notify you when it is ready to transfer money into. Quick, simple and best of all you can view all of this in one view.

How do I invite my friends to use Zeux? 
Within the app, you can easily invite any of your friends within your contact list.

I live in a non-UK country, how do I get access to the app?
Zeux is available in the UK and will be launching in Europe (EEA countries) later in the year. We are also planning to launch in the rest of the world in 2020.

Where can I read the Zeux Terms and Conditions
You can view the full terms and conditions here.

Using the Zeux app

I’m having trouble entering my D.O.B. when registering
You only need to type in the numbers. The “/” will be inserted automatically afterwards.

e.g. If you D.O.B. was 20th Sept 1999 then type “200999”.

How do I start making payments?
We give you a virtual card that you can use in-store and for online payments. Remember to Top-up your account via bank transfer or debit card. To start making payments add your Zeux card details to Apple Pay or Samsung Pay after 24 hours.

Can I use Zeux to pay without internet connection?
You can use Zeux to pay via Apple Pay or Samsung Pay without any internet connection if you are using British Pounds. If you are paying with  a digital currency you will need to have an active internet connection.

Where can I check on what I have been buying?
All of your previous transactions can be viewed in the app in the Updates on the Home screen. For a more detailed breakdown by day or month, tap on ‘Spending’ in the menu.


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